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(i)       to request that
officers notify Members of any customer who had been given a single
point of contact, including where to direct them should they then
be contacted by that person;
(ii)       to approve the
implementation of the Citizen Interaction Policy and note the
accompanying procedure, which together promoted positive citizen
engagement, promoted employee and Elected Member safety, and
provided clear guidelines for managing challenging citizen
interactions;
(iii)      to instruct the Chief
Officer – People and Citizen Services to make the Citizen
Interaction Policy and supporting Managing Citizen Interaction
Procedures easily accessible to employees, managers and elected
members; and
(iv)      to instruct the Chief
Officer – People and Citizen Services to publish the Citizen
Interaction Policy, Zero Tolerance Pledge and Managing Citizen
Interaction Procedure externally on the Council’s
website.