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The Committee noted the progress made in
relation to Business Services performance indicators relating to
the Formartine area and made the following comments:
 

1)   
It would be helpful to have details of the contact centre average
call times, from the previous year, for comparison,

2)   
It would be useful to know when we expect the chatbot function to
have embedded fully, appreciating that the system learns as it
progresses, and

3)   
It would be helpful to understand whether the chatbot function will
result in a saving to the taxpayer.