Content

To provide the following comments:

1.   
Noted the challenge of reconciling differences between customer
expectations and what services could deliver.

2.   
Would like to see a system developed, particularly for reporting
roads issues, whereby Councillors could better input/escalate
issues raised by constituents.

3.   
Suggested further communication of myAberdeenshire app.

4.   
In relation to the customer feedback survey, welcomed the number of
people reporting no issues experienced.

5.   
Queried impact of staff working from home on repeat calls for the
same issue.

6.   
Queried reasons for long waiting times in relation to Benefit
calls.

7.   
Suggested making use of libraries where there were no service
points.