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Agreed (1) to highlight that digital access is
not available to everyone and that, generally, the public prefer to
speak with someone, but that there can be difficulty in getting
through to the general numbers, (2) that AI needs to be easily
accessed and on-point, (3) to highlight how important the
‘first point of contact’ and ‘face to face
contact’ is, and to question if the increasing number of
staff working from home is to the detriment of the service that the
general public are now receiving, (4) to highlight the increasing
use of QR codes, and (5)
in acknowledging that the Service Desk in Peterhead is well used
and that there can be a wait to speak with someone, to request that
consideration be given to this