Content

Committee agreed to provide the following
comment:-
 

1.      
Feedback and keeping people up to date with progress on their
issues is vital;

 

2.       There
should be a standardisation of timescale for responding to the
public that is adhered to by all services

 

3.       There
is a contradiction in the strategy around the focus on digital and
face-to-face;

 

4.       The
phone numbers need to be more accessible on the website;

 

5.       there
is a contradiction in the strategy between the extension of
co-location of staff and the focus on resolution of issues at first
point of contact as it will spread the expertise available to
enable resolution to take place;

 

6.       There
needs to be a way to advise residents when bins are going to be
picked up, if they haven’t been picked up in the normal
routine day;

 

7.       My
Aberdeenshire needs to be promoted more;

 

8.       The
Strategy is an excellent piece of work and please to see the One
Aberdeenshire approach;

 
9.
      Public
transport can be an issue so we need to support them to use digital
services;

 

10.      Question whether
IIAs are appropriate and needed at this stage.

 

11.      Not sure
that the strategy is clear enough regarding the direction of
travel.