Content

Committee provided the
following comments on the draft Customer Service
Strategy:-
 

a)   
website search function poor, acknowledged that ICT
are looking to improve, ongoing commitment to keep customer service
phone lines noted

b)   
staffing issues noted, commitment to reviewing the
service and looking at different delivery options

c)   
IIA – lack of information in some areas,
commitment given to reviewing the IIA as the service design moves
forward

d)   
diversity of customers to be acknowledged and
included in the principles section of the strategy

e)   
community resilience and dedicated contact to be
included in the strategy

f)     
customer service survey results to influence and
shape the service review moving forward