Customer Experience and Access Strategy 2025-2028
December 9, 2025 Cabinet (Cabinet collective) Key decision Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
The Cabinet approved the Customer Experience and Access Strategy 2025-2028 and its action plan on 09 December 2025. The decision included plans for website redesign, user experience reviews, digital literacy programmes, and multilingual support.
Full council record
Purpose
The cabinet will be asked to
approve the new Customer Experience and Access Strategy which sets
out a cross-Council transformation agenda that directly affects how
residents interact with the Council and its services.
Decision
Cabinet resolved to approve
the Customer Experience and Access Strategy 2025-2028 and its
action plan for implementation, as set out at Appendices 1 and 2
respectively to the report.
Related Meeting
Cabinet - Tuesday, 9 December 2025 7:00 pm on December 9, 2025
Supporting Documents
Details
| Outcome | Approved |
| Decision date | 9 Dec 2025 |
| Subject to call-in | Yes |