Berneslai Homes Annual Performance Report 2022/23 (Cab.16.8.2023/10)
August 16, 2023 Cabinet (Cabinet collective) Key decision Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
...to acknowledge Berneslai Homes' performance for 2022/23, note progress against the Annual Business Action Plan for 2022/23, and support the proposal for Berneslai Homes to move from Investors in People Accreditation towards a Customer Service focussed accreditation model, delegating authority to the Service Director for Law and Governance to make necessary amendments to the Services Agreement.
Full council record
Purpose
This report presents the review of the Berneslai Homes Annual Business Plan 2022/23 and the annual performance report.
Decision
RESOLVED that Cabinet:-
- Acknowledges Berneslai Homes performance for 2022/23 against agreed targets; noting continued performance against key KPIs and those exception areas where actions have been put in place to ensure that Berneslai Homes provides a high performing, effective and efficient service to council tenants and continues to improve and develop their services putting tenants at the heart of service design and delivery; and
- Notes progress against the Annual Business Action Plan for 2022/23; and
- Supports the proposal that Berneslai Homes move from Investors in People (IIP) Accreditation towards a Customer Service focussed accreditation model and delegates authority to the Service Director for Law and Governance to make any necessary amendments to the Services Agreement to accommodate this.
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 16 Aug 2023 |
| Effective from | 23 Aug 2023 |
| Subject to call-in | Yes |