Purpose

To agree the updated policy, that reflects the
latest guidance from the Local Government Ombudsman Complaint
Handling Code

Content

RESOLVED that Cabinet:
-

(a)          
approves the updated BCP Complaints policy; and

(b)          
approves the Unreasonable Actions Policy
Voting:
Unanimous
Portfolio Holder:
Customer, Communications and Culture
Reason
These policies now
reflect the changes at a national level that are being introduced
by the Local Government Ombudsman.