Purpose

To provide an overview of complaint handling
performance, lessons learned and compliance against the Housing
Ombudsman Complaint Handling Code.

Content

RESOLVED that: -

(a)          
the content of the Annual Complaints Performance and
Service Improvement Report be noted and that a response be provided
for publication on the Council’s website; and

(b)          
The self-assessment against the Complaint Handling Code at
Appendix 1 be approved for submission to the Housing Ombudsman and
for publication on the Council’s website.
Voting:
Unanimous
Portfolio Holder:
Housing and Regulatory Services
Reason
To ensure
compliance with the Housing Ombudsman’s Complaint Handling
Code.