Purpose

To present the Complaints Annual Report
2022-23

Content

Cabinet RESOLVED
 

(1)    To note Brent’s
performance in managing and resolving complaints.
 

(2)    To note and endorse Brent’s
self-assessment against the Housing Ombudsman’s Complaint
Handling Code and Damp and Mould Spotlight Report.

(3)    To approve the report
progressing to the relevant Scrutiny Committees for considseration.
 
Eligible
for call-in: Yes

 
Deadline
for submission of call-in: 6pm on Monday 23 October
23