Purpose

To note the Complaints Annual Report 2023-24.

Content

Cabinet RESOLVED:   (1)       To note Brent’s performance in managing and resolving complaints.   (2)       To note (having reviewed) Brent’s self-assessment against the Housing Ombudsman’s Complaint Handling Code in Appendix D of the report.   (3)       To approve referral of the report to the relevant Scrutiny Committees for consideration and comment.   Eligible for call-in: Yes   Deadline for submission of call-in: 6pm on Tuesday 19 November 2024