Purpose

This report presents the 2023/24 year end key
performance indicators (KPIs) performance update for noting by
Cabinet and seeks Cabinet approval for KPIs and associated targets
for 2024/25.

Content

1)            
Cabinet notes the progress made in relation to
delivering the Council Plan in 2023/24 as outlined in section 3 and
with full details in appendix 1.

 

2)            
Cabinet approves the recommended Corporate KPI set
and the proposed targets these KPIs for 2024/25 as detailed in
section 4.

 

3)            
Cabinet notes the report in line with the
requirement of Housing Ombudsman’s Complaint Handling Code as
detailed in section 5 and with full details in appendix
2.