Annual Complaints Performance and Service Improvement Report 2024/25 and Self Assessment

September 10, 2025 Cabinet (Cabinet collective) Approved View on council website

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Summary

...that they approved the Annual Complaints Performance and Service Improvement Report 2024/25 and the self-assessment against the Housing Ombudsman's Complaint Handling Code, subject to call-in.

Related Meeting

Cabinet - Wednesday, 10th September, 2025 6.00 pm on September 10, 2025

Supporting Documents

Annual Complaints Performance and Service Improvement Report 202425 and Self Assessment.pdf
Annual Complaints Performance and Service Improvement Report 202425 and Self Assessment - Appendix .pdf
Annual Complaints Performance and Service Improvement Report 202425 and Self Assessment - Appendix .pdf

Details

OutcomeRecommendations Approved
Decision date10 Sep 2025