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That Council: 
 
1. Request that Canterbury City Council
urgently requests David Hinton, CEO of South
East Water, organises a public meeting on this issue to be
attended by councillors and members of the public. 
 
2. Ensure that this meeting is held in an
accessible public venue, with open questioning from Councillors and
an opportunity for public engagement.
 
3. Request SEW to commit to: 

·       
Improved communication protocols during emergencies

·       
Ongoing and meaningful engagement with local councillors, who are
vital channels of local information and support 

·       
Collaborative planning on the location of emergency water
stations

·       
And a clear, time-bound plan to invest in and upgrade
infrastructure to meet current and future demand.
 
4. Invite SEW to attend a formal scrutiny
committee meeting within twelve months to report on progress
against the commitments made at the public meeting and in their
letter of 10 July 2025.