Annual Complaints and Compliments Report 2023-24

June 13, 2024 Corporate Policy Committee (Committee) Approved View on council website

This summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.

Summary

...to approve the recommendations within the Annual Complaints and Compliments Report 2023-24, noting the complaints and compliments data, issues raised, and improvements made in respect to the management of complaints across the Council, and the Council's compliance with the Corporate Complaints Policy and the recommendations of the Ombudsman.

Supporting Documents

Annual Complaints Report Appendix 11-12 LGSCO Summaries.pdf
Appendix 10 Quarter 4 complaints survey report.pdf
Appendix 1 - 9.pdf
Annual Complaint Report.pdf

Details

OutcomeRecommendations Approved
Decision date13 Jun 2024