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*RESOLVED
–
 

1.  
That the revised Corporate Complaints Policy,
attached at Appendix A to the officer’s report, be
approved.
 

2.  
That authority be delegated to the Service Director
for Digital, HR and Customer Services, in consultation with the
Cabinet Member for Customers and Business Transformation and the
Service Director for Housing, to approve future minor changes to
the Corporate Complaints Policy.
 
REASONS FOR
DECISIONS
 

1.  
To ensure compliance with the Housing
Ombudsman’s Statutory Complaint Handling Code.
 

2.  
To ensure that any further minor changes to the
Corporate Complaints Policy can be approved by the designated
service director(s) in consultation with the designated Cabinet
Member.