Amendment to Complaints Policy
December 2, 2025 Cabinet (Cabinet collective) Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
...to comply with new guidelines from the Local Government and Social Care Ombudsman, the Cabinet approved the adoption of a new Complaint Handling Code and the amended CDC Complaints Policy, delegating authority for minor future amendments to the Divisional Manager for Communities and Customer Services.
Full council record
Purpose
Amendment due to new guidelines issued by the
Local Government and Social Care Ombudsman.
Content
RESOLVED
1.
That Cabinet approve the adoption of the new
Complaint Handling Code and in doing so, the amended CDC Complaints
Policy, as set out in Appendix 1, for publication on the
website.
2.
That delegation be given to the Divisional
Manager for Communities and Customer Services, to make any future
minor amendments to the Complaints Policy, in relation to complaint
handling.
Related Meeting
Cabinet - Tuesday 2 December 2025 9.30 am on December 2, 2025
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 2 Dec 2025 |
| Subject to call-in | Yes |