Customer Philosophy Refresh

October 14, 2025 Corporate Finance and Performance Overview and Scrutiny Committee (Committee) Approved View on council website

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Summary

...the committee considered the 'Our Customer Philosophy 2025 – 2030' document, providing feedback to the Leader for consideration before formal approval, and discussed potentially exploring aspects of the philosophy further in their work program.

Full council record
Content

It was moved by Councillor
Alvey, seconded by Councillor Gripper and
 
RESOLVED:
 
1. 
That the ‘Our Customer Philosophy 2025 –
2030’, as set out in Appendix 1 to the report, was considered
by the Committee with comments being fed back to the Leader for
consideration prior to formal sign off; and
 
2. 
That the Committee considered whether it would like
to explore any aspect of the Philosophy in more detail as part of
its work programme.
 

Supporting Documents

Customer Philosophy 2025 to 2030 - Report.pdf
Customer Philosophy 2025 to 2030 - Appendix 1.pdf
Customer Philosophy 2025 to 2030 - Appendix 2.pdf

Details

OutcomeRecommendations Approved
Decision date14 Oct 2025