Channel Choice and Telephone Access Update

July 25, 2024 Cabinet (Cabinet collective) Key decision Approved View on council website
Full council record
Content

The purpose of the report, in light of a
continuous decline in customer demand, was to propose that the
trial of reduced telephone access hours becomes a permanent
arrangement following the data gathered.
 
The Leader introduced this item on behalf of
Councillor Dale who had provided apologies.
 
The report and its recommendations were
outlined to the Committee.
 
Councillor Joe Harris proposed the
recommendations and Councillor Mike McKeown seconded the recommendations.
 
RESOLVED: That Cabinet
1. AGREED to adopt the reduced telephone
access arrangements on a permanent
basis.
 
Voting Record
 
6 For, 0 Against, 0
Abstentions, 2 Absent/Did not vote

Supporting Documents

Annex B - Equality Impact Assessment.pdf
Changes to Customer Telephone Access CDC Report.pdf
Annex A - Telephone Data.pdf

Details

OutcomeRecommendations Approved
Decision date25 Jul 2024
Subject to call-inYes