Channel Choice and Telephone Access Update
July 25, 2024 Cabinet (Cabinet collective) Key decision Approved View on council websiteFull council record
Content
The purpose of the report, in light of a
continuous decline in customer demand, was to propose that the
trial of reduced telephone access hours becomes a permanent
arrangement following the data gathered.
The Leader introduced this item on behalf of
Councillor Dale who had provided apologies.
The report and its recommendations were
outlined to the Committee.
Councillor Joe Harris proposed the
recommendations and Councillor Mike McKeown seconded the recommendations.
RESOLVED: That Cabinet
1. AGREED to adopt the reduced telephone
access arrangements on a permanent
basis.
Voting Record
6 For, 0 Against, 0
Abstentions, 2 Absent/Did not vote
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 25 Jul 2024 |
| Subject to call-in | Yes |