Purpose

Following a review of the Anti-Social Behaviour Policy the
Head of Crawley Homes (following consultation with the Cabinet
Member for Housing) updated the Policy to align with the
Council’s current approach to responding to Anti-social
Behaviour.   The changes to the
Policy were also shared with the Cabinet Member for Public
Protection. 

Below is a summary of key changes to the policy and the
sections in the policy that cover this point.

We felt that the previous policy was not clear enough
about:

What is considered Anti-social Behaviour and what
is not? (Paragraphs 3.1, 3.2, 4.1, 4.2, 4.3 and Appendix
A).

What you can expect
when contacting the service? (Sections 8 and 10).

What is expected of users of the service in
relation to the information we need so that we can investigate ASB
reports (Section 7, and Paragraphs 10.2, 10.3, 10.4, 11.1 &
11.2)

Partners we may work with to remedy the ASB.
(Section 12).

Remedies & enforcement we may use to resolve
ASB. (Paragraph 2.5, Section 9 and Appendix C).

Details on ASB Case review & complaints
(Sections 13,14 and 18).

We have amended our policy to make these points
clearer.

We have also updated the Policy to take into
account recommendations from the Housing Ombudsman to
landlords about responding to anti-social behaviour (Paragraphs
2.2, 2.4, and Sections 5, 6 and 7).

Content

To approve the updated ASB policy to meet
Regulatory and Housing Ombudsmen requirements and to be clear and
transparent with customers on our approach to ASB.

The decision has been consulted with the Housing Portfolio Holder
and Public Protection Portfolio Holder, who gave approval in
October 2024.