Purpose

To request approval for the
Crawley Homes Annual Complaints Performance and Service Improvement
Report in compliance with statutory code and regulation

Content

RESOLVED

That the Cabinet:

a)               
approves the Crawley Homes Annual Complaints Performance and
Service Improvement Report which includes the Service Improvement
Action Plan and Self-Assessment (appendix
A of report
CH/229) for subsequent
publication, along with a copy of the minutes from the Cabinet
meeting in accordance with the Statutory Code.

b)               
delegates authority to the Head of Crawley Homes, in consultation
with the Cabinet Member for Housing, to make minor amendments to
the Crawley Homes Annual Complaints Performance and Service
Improvement Report as and when legislation and statutory guidance
are forthcoming.
(Generic Delegation 7 will be used to enact this
recommendation).
 

Reasons for the
Recommendations
 
To comply with the Housing Ombudsman’s
Statutory Complaints Handling Code, as set out in 4.1 of report

CH/229.