Purpose

Cabinet is requested to approve this report
and provide a response to be sent to the Housing Ombudsman and
published online, alongside the report and compliance with
statutory code.

Content

RESOLVED

That the
Cabinet:

a.            
approves the Crawley Homes Annual Complaints
Performance and Service Improvement Report and Statutory Complaints
Handling Code (appendix A) for adoption and subsequent publication,
with subsequent complaint reports and complaints performance
information being published in the Councillors’ Information
Bulletin (as agreed in 2015).
 

b.            
delegates authority to the Head of Crawley Homes, in
consultation with the Cabinet Member for Housing and the Leader of
the Council, to approve the response, submission and publication of
the report online, alongside the report and compliance with
statutory code.  (Generic Delegation 7 will be used to
enact this recommendation).
 

c.            
delegates authority to the Head of Crawley Homes, in
consultation with the Cabinet Member for Housing, to make minor
amendments to the Crawley Homes Annual Complaints Performance and
Service Improvement Report and Statutory Complaints Handling Code
as further changes are introduced, including  as and when
legislation and statutory guidance are forthcoming. (Generic
Delegation 7 will be used to enact this
recommendation).

Reasons for the
Recommendations
 
To comply with the Housing Ombudsman’s
Statutory Complaints Handling Code, as set out in 4.1 of report
CH/208.