Corporate Complaints Policy
March 11, 2026 Leader of the Council (Cabinet member) Key decision Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
The Leader of the Council approved the updated Corporate Complaints Policy on 11 March 2026. The policy has been updated to align with the Local Government and Social Care Ombudsman's Complaints Handling Code and feedback from the Housing Ombudsman. Stage 2 investigations must now be completed within 20 working days of acknowledgement.
Full council record
Purpose
Approve an updated Corporate Complaints
Policy
Decision
DECISION: The Cabinet agreed to approve
the updated draft Corporate Complaints Policy.
Related Meeting
Cabinet - Wednesday, 11th March, 2026 7.00 pm on March 11, 2026
Details
| Outcome | Recommendations Approved |
| Decision date | 11 Mar 2026 |
| Effective from | 21 Mar 2026 |
| Expected date | 11 Mar 2026 |
| Originally due | 11 Mar 2020 |
| Lead officer | Lucy Nasby |
| Subject to call-in | Yes |