Purpose

The Digital Customer Strategy was adopted by the council in
December 2023, this update to members shows the progress made to
enhance customer service through digital transformation. The
strategy is vital for delivering customer-focused services,
emphasising the importance of a culture of excellent customer and
digital service, digital equality, and efficient processes.

Content

Agreed:
 
RESOLVED that the report was
noted.
 
Reason for Decision: As
set out in the report.