Housing Complaints Policy 2025-2030
September 23, 2025 Executive, Council (Other) Key decision Awaiting outcome View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
...the Council approved the adoption of the new Housing Complaints Policy for the 2025-2030 period, which includes recommendations from the Housing Ombudsman to reflect their requirements.
Full council record
Purpose
Update to the Housing Complaints Policy that was adopted in April
2024. This has been reviewed by the Housing Ombudsman and a number
of recommendations were put forward, this updated policy includes
those recommendations to reflect the requirements from the Housing
Ombudsman.
Content
Agreed:
RECOMMENDED that Council
approve the adoption of the new Housing Complaints Policy for the
2025-203 period.
Reason for Decision: As
set out in the report.
Related Meeting
Executive - Tuesday 23rd September 2025 5.30 pm on September 23, 2025
Supporting Documents
Details
| Outcome | For Determination |
| Decision date | 23 Sep 2025 |