Purpose

Report to consider the Digital Customer
Service Strategy and results of the public consultation

Content

Agreed:
 
RECOMMENDED that Council:-
 
(1) 
approves the adoption of the Digital Customer
Strategy 2023-2025 together with the intended outcomes and priority
actions proposed; and
(2) 
notes that a detailed delivery plan will be produced to enable the
Council to monitor progress towards the achievement of the ten
goals set out in the Strategy. The implementation plan is likely to
require additional resources and would be brought back through the
Council’s governance process in 2024.
 
Reason for Decision: As set
out in the report.