Update of the Council's Corporate Complaints Policy (3C's) and associated procedures
March 24, 2025 Cabinet (Cabinet collective) Approved View on council websiteFull council record
Purpose
The Ombudsman for Local
Government and Social Care (LGSCO) revised the Complaint Handling
Code in 2024. This has resulted in the Council’s 3C’s
policy being reviewed and updated to reflect guidance within the
Code.
Content
AGREED to approve the proposed
changes to the policy in line with the complaint handling Code
published by the LGSCO.
Related Meeting
Cabinet - Monday, 24th March, 2025 4.00 pm on March 24, 2025
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 24 Mar 2025 |