Purpose

Following a review of Flintshire Connects, the
service responsible for face-to-face customer service, this report
presents three options for the future delivery of the
service.

Content

(a)       That the key
findings of public consultation be noted;
 
(b)       That the key
findings of internal stakeholder engagement be noted;
 
(c)        That three
options for the future delivery of Flintshire Connects be
considered;
 
(d)       That Cabinet support
option 3 – a peripatetic model as the preferred model for
future service delivery and supports Flintshire Connects to
introduce the changes as soon as possible in 2025-26;
 
(e)       That the criteria
for determining the location and frequencies of the new community
surgeries be agreed;
 
(f)        That Cabinet
agrees to consult all elected Members on potential locations for
new community surgeries; and
 
(g)       That further
consideration to be given to the financial concerns raised at
Corporate Resources Overview and Scrutiny Committee in relation to
the proposed model.