Purpose

To present to cabinet findings made by the
Public Services Ombudsman (Wales) in relation to damp at a tenants
property

Content

(a)      
That the findings set out in the Public Interest Report for the
reasons in the report be accepted;
 
(b)      
That Cabinet welcome that the recommendations contained at
paragraph 54 of the report have been completed
 

Within 1 month of the date of this
report the Council should:

 
a)        
Acknowledge and apologies to Miss Y for the failings identified in
the report.
b)         In
addition to the offer of £500 already made by the Council, to
offer Miss Y a further financial redress payment of
£1,258.  This comprises
£1,008 for losses of furniture and possessions and £250
for the distress caused to her by the failings identified in the
report, making total redress of £1,758.
c)         Ensure
officers from the Housing and Communities department are reminded
of the requirement to fully and accurately complete paperwork.
d)         Contact
Miss Y to obtain details of any outstanding work to her current
home and provide her with a schedule of works detailing when these
will be completed.
 
(c)        Cabinet accept
the recommendations at paragraph 55 and note that they are already
partially completed
 
           
ii.         Within 3
months of the date of this report the Council should:
 
e)         Develop
a process to ensure that repeated repair requests are identified,
recorded and escalated for further investigation ensuring a
holistic approach is taken to repair requests.
f)         
Develop guidance on the circumstances in which Tenant Liaison
Officers should be allocated, ensuring it also undergoes an
Equality Impact Assessment prior to implementation.
g)         Develop
a more specific decant policy that sets out the actions the Council
will take, and the responsibilities of both the Council and the
Contract Holder.
h)        Review
policies and procedures for conducting and accurately recording
pre-letting inspections.