Purpose

To review the Recommendations for Improvement along with the Council’s response.

Decision

As detailed in the recommendation, with the following additions:

(2)       That in relation to key policy and service decisions, including any changes to services, that reports include Service User Perspectives on the outcomes currently being delivered; and

(3)       That the recommendation that an annual survey of resident be undertaken is considered at the same time as a forthcoming report on a national survey of residents being proposed by the WLGA.