Purpose

To review the
Recommendations for Improvement along with the Council’s
response.

Content

That having considered the response to the
recommendations for improvement, the Committee comments to Cabinet
as follows:

(a) In relation to key policy and service decisions
including any changes to services, that reports include service
user perspectives on the outcomes currently being delivered;
and
(b) That Cabinet be asked to
consider an annual survey of service users on the Council’s
performance, possibly around April to be incorporated with the
issuing of Council Tax bills.