Purpose

To share the Public Services Ombudsman for
Wales Annual Letter 2023-24 for Flintshire County Council and an
overview of complaints received by each portfolio of the Council
between 1 April 2024 – 30 September 2024.

Content

(a)       That the positive
annual performance of the Council in respect of complaints made to
the Public Services Ombudsman for Wales during 2023-24 be
noted;
 

(b)       That the half year
performance of the Council (2024-25) in respect of complaints
received in line with the Council’s Concerns and Complaints
policy be noted; and
 
(c)        That the
priorities outlined in the report be supported.