Purpose

• A 2019/20 review of victim services identified the need to recommission services to ensure they were aligned to Standing Together priorities, cost effective, outcome focused and responsive to victims’ needs.
• The review recommended that the victim referral and assessment service should be co-located with GMP call centre colleagues at Force Headquarters to improve support and partnership working.
• The GM Victim Services ITT was published on The Chest on 27 March 2023, inviting innovative proposals to improve outcomes for victims across Greater Manchester.
• The service specification emphasised collaboration, partnership delivery, digital transformation, reduced bureaucracy and improved information sharing, while protecting victims’ rights.
• The contract priorities were: taking the service to the victim; stopping repeat victimisation; strengthening local partnerships; digital transformation; and service integration and communication.
• Following evaluation, Catch22 Charity Ltd scored highest against the published criteria and was awarded the contract as the provider best placed to deliver GMCA’s ambition for victim-centred services.

• Over this period, Catch22 has delivered the service across Greater Manchester, providing victim referral, assessment and support in line with the agreed specification and contract priorities

• Agreement has been reached to implement the exercise the first one-year extension from 18 September 2026.


Following discussions with Catch 22 £1,375,860 has been allocated for the contract extension

Decision

Following a competitive tender for Greater Manchester Victim Services, Catch22 Charity Limited was awarded a three-year contract with two optional one-year extensions.

The service began in September 2023 and has now operated for three years.

Approval is sought to exercise the first one-year extension from 18 September 2026.