Award of contract to conduct Tenant Satisfaction Measures Surveys for 2025-26

March 11, 2025 Joint Assistant Director: Housing Services (Officer) Approved View on council website
Full council record
Content

Quotes were obtained from three market
research companies. Following procurement rules, the decision to
award the contract to Acuity Research to conduct the TSM
transactional and perception surveys was based on the quality and
pricing and previous year’s work as detailed below.

Acuity Research conducted the TSM perception surveys for 2024-25.
They used proven methodologies to gather feedback, improving
response rates and data reliability.

Details

OutcomeRecommendations Approved
Decision date11 Mar 2025