Content

Decision:
 
To approve the adoption of the
draft Compensation Reimbursement Policy as set out in Appendix 1 to
the report submitted to the Executive.
 
Reasons:

·     
There is currently no Compensation Reimbursement
Policy for Housing Services. The Housing Ombudsman expects social
housing landlords to have a formal compensation policy for
discretionary (ex-gratia) payments as part of their complaint
handling documentation to provide guidance on when they will
consider offering discretionary compensation.

·     
The draft Compensation Reimbursement Policy was
developed with the Tenant Engagement Group and presented to the
Housing Operations Board on 9July 2025. 
The Group and Board support the adoption of the policy.

·     
The development of a Compensation Reimbursement
Policy is also part of the Housing Service’s commitment to
improve complaint resolution and learning.
 
Other options considered and
rejected by the Executive:
Option 2: Reject or defer the
policy
Option 3: Redraft policy
significantly
 
Details of any conflict of
interest declared by the Leader or lead councillors and any
dispensation granted:
None.