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Approve the award of Benefit Application Forms
and Online Benefit Calculator to Victoria Solutions Ltd for a
period of 2 years with the option to extend for one year. Total
estimated contract value of £23,334.

Reasons for the decision

Victoria Solutions Ltd is our current
provider, and forms have been tailored to us The new contract is
within budget. Changing supplier would incur set up costs. It is
important that residents can apply online for the help they need
with their rent and Council Tax.

Alternative options considered

The start point to any application for housing
benefit or local council tax support is an application form. As
there are local rules the forms must be tailored to us.
Continuing with Victoria Solutions Ltd is a pragmatic solution
given that their quote was within budget. Any other solution would
be disruptive. This solution balances Guildford Borough
Council’s need for supplier with the potential West Surrey
unitary need to review processes.