Purpose

To review and approve the Customer
Charter

Content

Decision:
That the new Customer Services Charter be adopted
for implementation.
Reasons:

1.       
It was important that the council had a
customer charter in place that supported its customers and ensured
that the council was able to clearly manage expectations for its
residents when they made contact.

2.       
The current charter was no longer fit for
purpose and needed to be updated.
Other options considered and rejected by the
Executive:
None.
Details of any conflict of interest declared by
the Leader or lead councillors and any dispensation
granted:
None.