Decision

a.  To ask the Cabinet Member for Children and Supporting Families and the Cabinet Member for Adults, Health and Well-being to correspond with the Welsh Government to express concern that complaint handling guidance has not been updated since 2014 and that social media is not properly considered as a means for complainants to contact with complaints.

 b.  To reconcile the information presented in tables in future social services complaints reports to reflect the situation in a comprehensive and up-to-date manner.

c.  To recommend that the relevant Cabinet Member reviews the corporate complaints recording form and its format and amend it to be more similar to Social Services complaints recording forms in order to promote and increase the accessibility of Welsh-language forms.

ch.      To ask the departments dealing with complaints to indicate that the
Council can be contacted through social media on the complaint recording forms.

d)       To ask the Council to consider ways for carers to submit complaints.