Purpose

Award of Contract post Invitation to Tender taking place

Content

RESOLVED:
1. Approve the award
of a framework agreement in respect of Lot 1 to Supplier C (see
exempt Appendix: B) for a period of four years to provide security
services to the Council, as detailed within the published tender
documents.
2. Approve the award
of a framework agreement in respect of Lot 2 to Supplier C (see
exempt Appendix: B) for a period of four years to provide concierge
services to the Council, as detailed within the published tender
documents.
 
Reasons For Decision 
 
This decision has been ratified by
considerable market interest, supported by a robust competitive
tendering process which secured the best possible price/quality
mix, taking advantage of a highly competitive market.
 
Supplier C distinguished themselves throughout
their submission in conveying to the evaluators that they
understood Hackney and were willing to commit to the high standards
the tender required. Their responses were all written in plain
English, answered the questions and complied with the text /
picture / attachment limits. Further the supplier repeatedly went
over and above what was asked in terms of their response /
commitments.
 
Supplier C was the most consistent bidder with
the majority of panel members commenting after they completed their
individual scoring that this supplier gave them the most
confidence.
 
Supplier C gave very relevant examples and
substantiated its statements with either pictures, references or a
clear process / procedure that the evaluators could understand.
 
Supplier C distinguished themselves
specifically in terms of the Sustainability area as they were one
of a few bidders who proposed implementing all of the required
environmental / procurement and contractual changes from day 1 of
the new contract. The majority of bidders had either a mid contract date for complying or had no firm
date.
 
Supplier C proposes using recyclable textiles
for uniforms. This was noted by the evaluators as being unique and
given the large size of the workforce could make a noticeable
difference over the 4 year contract
term.
 
Supplier C was highlighted by evaluators as
understanding the real difference between corporate guarding and
that of residential concierge. Evaluators scored the bidder very
highly as their response came across as resident focused and would
deliver tangible benefits, with a specific focus on assisting the
vulnerable or those in need of additional help, support or even
just a friendly conversation.
 
Alternative Options
Considered and Rejected
Alternative options for this procurement were
considered as part of the business case which was approved by CPIC
in April 2025. The option approved was to tender the Security
Service as the optimum strategy for Hackney in terms of retaining
the skills, experience and expertise of security specialists,
combined with the lowest level of financial risk.