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Notification of decision following a Licensing Panel hearing to
determine an application for the grant of a premises licence under
section 17 of the Licensing Act 2003
 
PREMISES:  
L’Amore Coffee and More, Unit 1, 33 South Street, Isleworth
TW7 7AL
 
APPLICANT:  L’Amore Coffee and
More Ltd (Company number 15336685)
  
TAKE NOTICE THAT
on Tuesday 1st April 2025following a
hearing before the Licensing and General Purposes Sub Committee
(the “Licensing Panel” or
“Panel”),
 
HOUNSLOW COUNCIL,
as the Licensing Authority for the Premises
RESOLVED as follows:
 
Decision
 
To grant with
amendments, the application for a new premises licence as
follows:
 
Supply of
alcohol for consumption on the premises
Monday to Sunday:  09:00 to
23:00
 
Hours of
opening
Monday to Sunday: 07:00 to 23:30
 
Conditions:
 
1)       
Appropriate signage will be displayed, in a
prominent position, informing customers they are being recorded on
CCTV.
 
2)       
The premises shall install and maintain a
comprehensive CCTV system as per the minimum requirements of the
Hounslow Police Licensing Team. All entry and exit points will be
covered enabling frontal identification of every person entering in
any light condition. The CCTV system shall continually record
whilst the premises is open for licensable activities and during
all times when customers remain on the premises. All recordings
shall be stored for a minimum period of 31 days with date and time
stamping. Viewing of recordings shall be made available immediately
upon the request of Police or authorised officer throughout the
entire 31-day period.  For the avoidance of doubt, this condition
for CCTV includes a requirement for a CCTV camera to cover the rear
arear of the premises.
 
3)       
A staff member from the premises who is conversant
with the operation of the CCTV system shall be on the premises at
all times when the premises are open. This staff member must be
able to provide a Police or authorised council officer copies of
recent CCTV images or data with the absolute minimum of delay when
requested.
 
4)       
All staff responsible for selling alcohol shall
receive regular training in the Licensing Act 2003.Written records
of this training shall be retained and made available to Police and
Council officers on request.
 
5)       
An incident log shall be kept at the premises and
made available on request to an authorised officer of the Hounslow
Council or the Police. It must be completed within 24 hours of the
incident and will record the following:
 
(a) 
all crimes reported to the venue
(b) 
all ejections of patrons
(c) 
any complaints received concerning crime and
disorder
(d) 
any incidents of disorder
(e) 
all seizures of drugs or offensive
weapons
(f)   
any faults in the CCTV system, searching equipment
or scanning equipment
(g) 
any refusal of the sale of alcohol
(h) 
any visit by a relevant authority or emergency
service.
 
6)       
Notices shall be prominently displayed at all exits
requesting patrons to respect the needs of local residents and
businesses and leave the area quietly.
 
7)       
A Challenge 25 proof of age scheme shall operate at
the premises. Signage shall be displayed advising customers that
the scheme is in place. All staff authorised to sell alcohol will
be trained in the Challenge 25 scheme and this training will be
documented to include the date the training was given, the name of
the person who gave the training, the person who received the
training and signatures by both trainer and trainee.
 
8)       
Customers will not be permitted to remove from the
premises any alcoholic drinks supplied by the premises in open
containers.
 
9)       
No alcohol shall be supplied if the CCTV equipment
is inoperative for any reason.
 
10)   
Customers wishing to leave the premises in order to
smoke are not permitted to take any drinks (alcoholic or
non-alcoholic) outside with them. For the sake of clarity, this is
regardless of whether any drinks are in open or closed
containers.

 
11)   
No waste or recyclable materials, including bottles,
shall be moved, removed from or placed in outside areas between
23:00 hours and 08:00 hours on the following day.
 
12)   
The premises staff will ensure that the frontage of
the restaurant are checked regularly for litter and rubbish,
clearing any debris away.

 
 
Reasons
 
 

1.         
The Panel convened in person to determine an
Application by L’Amore Coffee and More Ltd (company number
15336685) (the “Applicant”) for a
new Premises Licence for L’Amore Coffee and More, Unit 1, 33
South Street, Isleworth TW7 7AL (the “Premises”) under the Licensing
Act 2003. 
 

2.         
The Premises were not currently licensed and are
located in an area of mixed commercial and residential
properties. 
 

3.         
In making its decision, the Panel considered
all the relevant information including:
 

·      
Written and Oral representations by all the
parties

·      
The Licensing Act 2003 and the steps
appropriate to promotethe
Licensing Objectives

·      
The guidance issued under section 182 of the
Licensing Act 2003 (the “Statutory
Guidance”)

·      
Hounslow Council’s Statement of Licensing
Policy 2020-2025 (the “Council’s
Policy”)

·      
The Human Rights Act 1998
 

4.         
The Panel reviewed the conditions proposed in the
Application and those conditions agreed between the Applicant and
Ward Councillors, shown at Appendix C, and between the Applicant
and the Police, shown at Appendix D. 
The conditions agreed with the Police mirrored a number of the
conditions proposed in the Application, but in those cases the
Police conditions were preferred as the wording provided better
clarity and conciseness.  The conditions
agreed with the Police supported all four of the licensing
objectives.
 

5.         
In relation to the concerns raised by the objectors,
comments were made about young men loitering in the area and about
anti-social behaviour (ASB) generally, but no evidence was
presented that associated those issues with the
Premises.  In relation to the Premises
being opposite a school, the proposed conditions include staff
training and use of the Challenge 25 scheme, which would address
the protection of children from harm licensing
objective.
 

6.         
Concern was also raised about the extent of the
licensed hours, although there was no objection to these hours by
the Police, who are a Responsible Authority with expertise in crime
and disorder, and no evidence was presented that persuaded the
Panel as to why the hours should be amended. Furthermore, the hours
sought were broadly in line with the core hours as set out in the
Council’s Policy.  As for the
proximity to other licensed premises in the area and their
licensing hours, the Panel was required to consider the application
on its own merits, the Premises were not in a cumulative impact
area and the need for licenced premises is not a consideration for
the Panel.
 

7.         
With regard to the concern about alcohol related
litter, the application was for on-sales of alcohol only and so
customers will not be permitted to purchase alcohol to consume off
the premises.  Furthermore, the
application included a condition to clean the frontage of the
Premises of litter and rubbish, and the Panel considered it
sensible to retain that condition.
 

8.         
Regarding the potential for customers causing
anti-social behaviour or noise nuisance in the area due to drinking
alcohol, paragraph 2.22 of the Statutory Guidance makes it clear
that individuals are responsible for their own behaviour when they
are beyond the immediate area of the premises, although it can be
reasonable to require premises to have signs encouraging customers
to be quiet until they leave the area. 
Such a condition had been agreed with the Police.
 

9.         
The conditions agreed between the Applicant and the
Ward Councillors included conditions to not allow drinking outside
of the Premises, especially in the private parking area, to have a
CCTV camera sited to cover the rear area of the Premises and to
have adequate waste disposal arrangements. 
 

10.     
As already stated, the Application was for the sale
of alcohol for consumption on the Premises and therefore customers
would not be permitted to remove and consume alcoholic drinks off
the Premises. Furthermore, a condition had been agreed with the
Police that prevents customers removing from the Premises any
alcoholic drinks supplied by the Premises in open
containers.  At the hearing the Agent
for the Applicant also confirmed that the Applicant would accept a
condition that customers leaving the premises to smoke would not be
permitted to take drinks outside with them, which the Panel agreed
to impose, with the condition to be amended to clarify that this
was regardless of whether drinks were in open or closed
containers.  These conditions will
assist in upholding the public nuisance and crime and disorder
licensing objectives.
 

11.     
With respect to the CCTV camera to the rear of the
Premises, the Panel decided to deal with the condition agreed with
the Councillors by amending the CCTV condition agreed with the
Police to make it clear that one of the cameras must cover the rear
of the Premises.  At the hearing the
Applicant’s Agent also confirmed the position of the CCTV
cameras to the Panel, including the camera covering the front of
the Premises. 
 

12.     
In relation to the waste disposal arrangements, a
condition was proposed in the Application restricting waste
disposal to between 08:00 and 23:00. The Panel considered such a
condition would be appropriate to uphold the prevention of public
nuisance and that for reasons of clarity and consistency, it would
be appropriate to base the wording of such a condition on the
Council’s model condition 35, with the restricted hours for
waste disposal to be between 08:00 and 23:00 as
proposed.
 

13.     
As for the remainder of the conditions included in
the application that were not set out in the Decision, or that are
not otherwise mentioned above, the Panel decided not to include
these as they include obligations that are dealt with by other
legislation, or were otherwise not deemed relevant or appropriate
to include.  This includes the proposed
condition relating to the use of Deliveroo and UberEats, as the
Agent for the Applicant confirmed the Premises did not operate a
food delivery business and there was no current plan to do
so.  The Applicant’s Agent stated
this was included to futureproof the licence in case the Applicant
decided to start a food delivery service in the future. 
 

14.     
The Panel therefore decided to grant the licence
with the conditions as set out in this Decision.
 
Right to Appeal
 
Any
party aggrieved with the decision of the Licensing Panel on one or
more grounds set out in schedule 5 of Licensing Act 2003 may
appeal to the local Magistrate’s Court within 21 days of
notification of this decision