Content

Notification of
decision following a Licensing Panel hearing to determine an
application for a premises licence under section 17 of the
Licensing Act 2003
 
PREMISES: Lampton Parkside Café, Unit 2, 88 Lampton Road,
Hounslow TW3 3DJ 
                    
(“the Premises”)
 
APPLICANT: Goodcare Global UK
Properties Ltd.
 
TAKE NOTICE THAT following a hearing
before the Licensing and General Purposes Sub-Committee
(“the Licensing Panel” or
“Panel”)
 
HOUNSLOW COUNCIL, as the Licensing
Authority for the Premises, RESOLVED that:
The application for the grant of the premises
licence for Lampton Parkside Café, Unit 2, 88 Lampton Road,
Hounslow TW3 3DJ  be GRANTED,
subject to the conditions and modifications set out below.
 
The Licensing Panel considered an application
for the grant of a premises licence under the Licensing Act
2003.
 
In summary, the Licensing Panel decided,
after taking into account all of the individual circumstances of
this case, the relevant legislation and statutory guidance, and the
need to promote the four licensing objectives, to grant the
application as follows: -
 
1.         
To grant permission for the sale of alcohol for
consumption on the Premises
·       
Monday to Sunday 12:00 hours to 22:00
hours
 
2.         
To set the opening hours of the Premises as
follows:
·       
Monday to Sunday 08:00 hours to 22:00 hours.

 
3.         
The licence is subject to all mandatory conditions.
 
4.         
The licence is subject to the further conditions set
out below.
 
The Licensing Panel
heard from the Licensing Officer, who presented her report. She
advised that the application had been properly made and that all
relevant statutory procedures had been complied with. Consultation
had been carried out in accordance with the Licensing Act 2003, and
the application was attached as Appendix A to the report.
 
It was confirmed
that the premises was not currently licensed and was located in a
residential area and within the Cumulative Impact Policy (CIP) area
covering Hounslow, North West Isleworth, Heston, and Cranford.
 
Four
representations had been received from local residents raising
concerns about the potential for increased noise, anti-social
behaviour, parking pressures and congestion, under the prevention
of public nuisance, crime and disorder, and public safety licensing
objectives. These representations were included in full at Appendix
B.
 
No other
responsible authorities submitted representations in respect of the
application.
 
The Licensing
Officer reported that the Police and the Licensing Enforcement
Officer had engaged with the applicant and agreed a set of
conditions intended to address the licensing objectives. These
agreed conditions were appended to the report at Appendix C.
 
 
Finally, the
Licensing Officer reminded the Licensing Panel of the options open
to them, namely:

        
i.          
To grant the application in full and on the terms and conditions
contained within the application, including any applicable
mandatory conditions.

       
ii.          
To grant the application as above, but modified to such an extent
as considered appropriate to satisfy any relevant representations
and promote the licensing objectives or

     
iii.          
To reject the application in whole or in part.
Top
of Form
 
Bottom of Form
 
The Licensing Panel then heard from the
Applicant’s representatives. They explained that the
café was intended to operate as a community hub where
residents could come together to enjoy food and light refreshments,
with alcohol offered only as a complimentary element to meals
rather than as a standalone bar service. The application sought
permission to serve alcohol between 12:00 and 22:00 hours, Monday
to Sunday, with the café closing at 22:00 hours each day.
They emphasised that the premises was not seeking to change its
character or become a drinking establishment. Alcohol service would
end by 21:30 hours, with the café closing promptly at 22:00
hours.
 
They confirmed there would be no amplified or
live music, only low-level background sound typical of a
café environment, and all customers would be seated with no
vertical drinking. The representatives addressed residents’
concerns, stating that noise would be carefully managed through
staff training and signage and that all Police and Licensing
Enforcement conditions had been accepted, including those relating
to the prevention of crime and disorder, public safety, the
prevention of public nuisance, and the protection of children from
harm.
 
They explained that CCTV coverage was being
expanded to include internal and external areas, and staff were
trained to Level 2 in licensing, with refresher training scheduled
every six to twelve months. Any incidents or refusals of alcohol
would be recorded.
 
On waste management, the representatives
acknowledged that there had been some issues during the transition
of ownership but confirmed that these had been resolved, with
regular private waste collections in place. Regarding parking, they
stated that customers were encouraged to use nearby public parking
facilities and that the café did not promote or permit
inappropriate parking near the premises.
 
They also outlined emergency arrangements,
confirming the existence of multiple exit points and a designated
fire assembly point. A Challenge 25 policy was to be strictly
enforced, additional staff were to be deployed at busy times, and
alcohol was only to be served to seated customers ordering food.
Customers who had not ordered food would not be served alcohol.
 
Finally, they reassured the Licensing Panel
that the café was a locally run independent business, not
part of a chain, and that the owners were approachable and
committed to working with residents and authorities to address any
concerns that may arise.
 
The Licensing Panel heard from a resident
objector. She raised concerns about significant noise disturbance
from events already held at the café, particularly affecting
flats directly above. She noted that the café’s
current operating hours were later than those of typical
cafés and that introducing alcohol would likely worsen
noise, parking pressures, and potential antisocial behaviour.
 
She questioned the applicant’s
commitment to the police’s food with alcohol condition,
citing previous inconsistencies, and highlighted that sound
traveled easily within the building, amplifying the disturbance.
She also expressed concerns that events attracted visitors by car,
increasing congestion in an area with limited parking controls.
 
The Licensing Panel heard from a second
objector. He objected on the grounds that the proposed alcohol
service hours, ending at 21:30 with closing at 22:00, were too late
for residents, many of whom retire at that time. He expressed
doubts about the effective enforcement of food with alcohol
conditions, noting that staff discretion could be inconsistent. He
referred to previous antisocial behaviour in the area and raised
concerns that granting an alcohol licence would encourage longer
stays, louder behaviour, and outdoor gatherings, particularly in
the summer. He emphasised that the building was residential, and
residents had not expected to live next to a licensed premises.
 
In summing up, the Applicant’s
representative thanked the Licensing Panel, Councillors, and
residents for their engagement. They emphasised that the
café was locally run and aimed to provide a community space,
not a bar. They highlighted that similar nearby cafés
operated successfully with alcohol licences and reiterated the
applicant’s commitment to responsible management, including
maintaining contact with residents, having a designated supervisor
on site, and addressing concerns promptly. They stated that
granting the licence would support the local economy and help
manage the premises more effectively, including reducing nuisance
by better use of the outdoor space.
 
In summing up, the resident objector
reiterated concerns about increased event noise, parking pressures,
and the potential for antisocial behaviour if an alcohol licence
were granted. She noted that noise issues had already escalated
since the change of ownership and expressed scepticism about the
effectiveness of Council processes in resolving parking problems.
She maintained that introducing alcohol would likely exacerbate
existing disturbances in a residential area.
 
In summing up, the second objector stated that
while he supported the café as a community space, he
believed alcohol was unnecessary and would create a nuisance in a
primarily residential area. He stressed that residents had not
expected to live next to licensed premises and expressed concerns
that, based on past unresolved noise issues, granting the licence
could undermine the current peace and quiet, and be difficult to
reverse once problems arose.
 
Decision
 
In reaching its decision, the Licensing Panel
carefully considered all relevant information including:
 

·       
The written and oral representations from the parties.

·       
The Licensing Act 2003 and the steps necessary to promote the
licensing objectives.

·       
The revised Guidance issued under section 182 of the Licensing Act
2003 and

·       
The Council’s Licensing Policy.
 
The Licensing Panel carefully evaluated the
objections raised, the evidence presented by the applicant, and
noted the absence of any objections from responsible authorities.
They were satisfied that

1)    
The application would not undermine the licensing objectives.

2)    
The agreed police and licensing enforcement conditions were
comprehensive and proportionate.

3)    
The applicant had sufficiently addressed the CIP presumption and
demonstrated willingness to accept further safeguards.
 
The Licensing Panel considered it reasonable
to grant the Applicant’s application for a premises
licence.
 
Accordingly, the Licensing Panel resolved to
GRANT the Application for a Premises Licence subject to all
mandatory conditions and the additional conditions agreed with the
police as set out in Appendix C to the licensing officer’s
report.
 
Conditions to be
added to the operating schedule:
 

1.    
All staff engaged in licensable activity at the premises would
receive training and information in relation to the following:
                           
i.          
The Challenge 25 scheme in operation at the premises, including the
forms of identification that are acceptable
                          
ii.          
The hours and activities permitted by the premises licence issued
under the Licensing Act 2003 and conditions attached to the
licence.
                        
iii.          
How to complete and maintain the refusal register in operation at
the premises (in relation to the sale of alcohol).
                        
iv.          
Recognising the signs of drunkenness.
                         
v.          
The operating procedures for refusing service to any person who is
drunk, underage, or appears to be underage, or appears to be making
a proxy purchase.
                        
vi.          
Action to be taken in the event of an emergency, including
reporting an incident to the emergency services.
         
Training should be
recorded in documentary form and should be regularly refreshed at
no greater than 12-month intervals. Training records should be made
available for inspection and copying at reasonable times upon
request of an authorised officer of a responsible authority.
Training records would be retained for at least 12 months.
 

2.    
An incident log should be kept and maintained at the premises,
which would include a log of the following, including pertinent
details:
                           
i.          
Any incidents of disorder or of a violent or antisocial nature;
                          
ii.          
All crimes reported to the venue, or by the venue to the
police;
                        
iii.          
All ejections of patrons;
                        
iv.          
Any complaints received;
                         
v.          
Seizures of drugs or offensive weapons;
                        
vi.          
Any faults in the CCTV system;
                      
vii.          
Any visits by a responsible authority (under the Licensing Act
2003) or emergency service.
 
Records were to be
completed within 24 hours of any incident, and would contain the
time and date, the nature of the incident, the people involved, the
action taken, and details of the person responsible for the
management of the premises at the time of the incident. The logs
should be kept for at least 12 months following the date of entry
and be made available for inspection and copying upon request of an
authorised officer of a responsible authority.
 
 

3.    
All alcohol on display would be in such a position so as not to be
obscured from the constant view of the staff.
 

4.    
There should be no self-service of alcohol on the premises.
 

5.    
In the event that an incident occurred for which the police had
been called, the crime scene should be preserved to enable the
police to carry out a full forensic investigation.
 

6.    
The maximum number of persons (including staff) allowed at the
premises should not exceed 60 people, including patrons and
staff.
 

7.    
The collection of glasses and bottles should be undertaken at
regular intervals to ensure there is no build-up of empties on the
premises.
 

8.    
A telephone number should be made available and displayed in a
prominent location where it can conveniently be read from the
exterior of the premises by the public for local residents to
contact in the case of noise nuisance or anti-social behaviour by
persons or activities associated with the premises. The telephone
number would be a direct number to the management who are in
control during opening hours. A record would be kept by management
of all calls received, including the time, date, and information of
the caller, including action taken following the call. Records
would be made available for inspection and copying by an authorised
officer of a responsible authority throughout the trading hours of
the premises.
 

9.    
No deliveries (in relation to licensable activities) to the
premises should take place between 23:00 hours and 07:00 hours.
 

10.During the hours of
operation of the premises, sufficient measures would be taken to
remove and prevent litter and waste arising or accumulating from
customers in the area immediately outside the premises.
 

11.No collections of
waste or recycling materials (including bottles) from the premises
should take place between 23:00 hours and 07:00 hours on the
following day.
 

12. All staff, supervisors, and managers were required
to be trained in the legality and procedure of alcohol sales, prior
to undertaking the sale of alcohol, and then at least every 12
months. Training should be signed and documented. Training records
were to be kept on the premises and be made available for
inspection and copying to an authorised officer of a responsible
authority on request. The documentation relating to training should
extend back to a period of at least 12 months and should specify
the time, date, and details of the persons both providing the
training and receiving the training.
 

13.There would be in
place a written age verification policy in relation to the sale or
supply of alcohol, which would specify a Challenge 25 proof of age
requirement. This meant that staff working at the premises were to
ask individuals who appeared to be under 25 years of age,
attempting to purchase alcohol, to produce identification. The only
acceptable identification documents would be:
-        
A photo driving licence
-        
A passport
-        
An identification card carrying the PASS hologram
Unless such
identification was produced, the sale of alcohol was to be refused.
This
policy would
include documented steps taken to prevent adults from purchasing
alcohol for or on behalf of children under 18.

14.The premises should
display prominent signage indicating at any point of sale that
a
Challenge 25 scheme is in
operation.
 

15.An alcohol sales
refusal register should be kept at the premises and be
maintained
to include details of all
alcohol sales refused. The register would include:
                           
i.          
the date and time of refusal
                          
ii.          
the reason for refusal
                        
iii.          
details of the person refusing the sale
                        
iv.          
description of the customer
                         
v.          
any other relevant observations
The refusals
register would be made available for inspection and copying on
request of an authorised officer of a responsible authority. All
entries must be made within 24
hours of the
refusal.
 
 
Further CCTV and Alcohol
Related Conditions
 

1.    
The premises should install and maintain a comprehensive CCTV
system as per the minimum requirements of the Hounslow Police
Licensing Team. All entry and exit points would be covered to
enable frontal identification of every person entering in any light
condition. The CCTV system should continually record whilst the
premises was open for licensable activities and during all times
when customers remain on the premises. All recordings should be
stored for a minimum period of 31 days with date and time stamping.
Viewing of recordings should be made available immediately upon the
request of the Police or authorised officer throughout the entire
31-day period.
 

2.    
A staff member from the premises who was conversant with the
operation of the CCTV system should be on the premises at all times
when the premises were open. This staff member had to be able to
provide a Police or authorised council officer copies of recent
CCTV images or data with the absolute minimum of delay when
requested.
 

3.    
No alcohol should be supplied if the CCTV equipment is inoperative
for any reason.
 

4.    
In the event that a serious assault was committed on the premises
(or appeared to have been committed), the management would
immediately ensure that:
a)    
The police (and, where appropriate, the London Ambulance Service)
were called without delay;
b)    
All measures that were reasonably practicable were taken to
apprehend any suspects pending the arrival of the police;
c)    
The crime scene was preserved so as to enable a full forensic
investigation to be carried out by the police; and
d)    
Such other measures were taken (as appropriate) to fully protect
the safety of all persons present on the premises.

 

5.    
No open vessels were to be taken outside the curtilage of the
premises at any time.
 
This licence became operational with immediate
effect. If any problems were experienced, an application for a
review of the premises licence can be made.
 
 
Right to Appeal
 
Any party aggrieved by the decision of the
Licensing Panel may appeal to the local Magistrate’s Court
under Schedule 5 of the Licensing Act 2003 within 21 days of being
notified of this decision.
 
Licensing Panel
25th September 2025.