Content

Notification of
decision following a Licensing Sub-Committee hearing to determine a
review application for a premises licence submitted under s17 of
the Licensing Act 2003
 
Premises:
    
Bedfont Lakes South Side, Part of Bedfont Lakes Country Park, off
Challenge Road, Feltham TW15 1AX
 
Applicant:      UK
Entertainment Group Ltd (company number 14067172)
 
TAKE NOTICE THAT ON Tuesday
6th August 2024 following a hearing before the Licensing
and General Purposes Sub-Committee (the “Licensing
Panel” or “Panel”),
 
HOUNSLOW COUNCIL, as the Licensing
Authority for the Premises RESOLVED as follows:
 
 

1)        
The Licensing Panel convened in person on 6th August
2024 to determine an application for a new premises licence for
Bedfont Lakes South Side, Part of Bedfont Lakes
Country Park, off Challenge Road, Feltham TW15 1AX
(“the Premises”) made under
section 17 of the Licensing Act 2003 (“the
Act”). 

 

2)        
The application, which is shown at Appendix A
of the Agenda sought a premises licence for a single
event on Saturday 31st August 2024 for the following
activities and hours:

 

Supply of alcohol for consumption on
& off the premises:
Saturday: 12:00 to 23:00
 

Live music, recorded music, performance
of dance and anything of a similar description (indoors and
outdoors):
Saturday: 12:00 to 23:00

 

Opening hours of the premises:
Saturday: 11:00 to 23:30

 

The application included 66
proposed conditions on the licence, which are set out in the
application shown in Appendix A of the Agenda, specifically
at pages 63-68.
 
 

3)        
The Licensing Panel carefully considered all the relevant
information including:

·      
Written and oral representations made by all the parties

·      
The Licensing Act 2003 and the steps appropriate to promote the
Licensing Objectives

·      
The guidance issued under section 182 of the Licensing Act 2003
(“the Statutory Guidance”)

·      
Hounslow Council’s Statement Licensing Policy 2020-2025
(“the Council’s Policy”)

·      
The Human Rights Act 1998

 

4)        
The Applicant intended to hold a one-off event on
Saturday 31st August 2024 with a maximum capacity limit of 9,999
people.  The event is an AMA Festival,
with a celebration of South African music and culture and the
Applicant proposed to hold the event at the Premises which is a
wildlife park and nature reserve. The Premises is situated in an area of mixed commercial and residential
properties, with commercial units on Challenge Road, which is
immediately adjacent to the Premises.
 

5)        
The Applicant was represented by three of its
officers with the submissions primarily being delivered by Josh
Silva and Rachel Jackson.

 

6)        
There was considerable local opposition to the
application with objections made by more than 20 local residents
and businesses and one ward councillor, namely Councillor Alan
Mitchell. 

 

7)        
Two responsible authorities had also objected to the
application, namely the Licencing Enforcement Team and Community
Enforcement Team, whose representations can be seen at Appendix
D and Appendix E, respectively.  The objection by Licencing Enforcement related to
all four of the licencing objectives and was based on the Applicant
failing to respond in writing to confirm whether they accepted
their proposed conditions to be imposed on any premises licence
that may be granted. Their representation included proposed
conditions regarding presentation of a an ESMP (event safety
management plan) to the council’s safety advisory group (SAG)
and a condition stipulating what is to be enclosed included in the
ESMP. The representation by the Community Enforcement Team was
based on the prevention of public nuisance and sought clarification
on what noise levels event would be seeking to proceed with. They
also proposed conditions to be added to any licence regarding
maximum noise limits over a 15-minute period and also sought
confirmation that the nearby youth offenders prison had been
advised of the event.

 

8)        
In relation to the local residents, they raised
various concerns primarily in relation to the prevention of public
nuisance, prevention of crime and disorder and public safety. In
summary, their concerns were about the protection of the premises
which are also a nature reserve and home to many forms of wildlife,
the noise generated by the event, the potential for nuisance and
anti-social behaviour caused by thousands of attendees driving to
the event and parking on residential roads, insufficient public
transport routes to the Premises and the potential obstruction of
Challenge Road to businesses using that road and that operate seven
days a week. In support of this, they had also provided a copy of
an article regarding a previous event organised by the Applicant in
Bishops Stortford in 2023, which is reported to have resulted in
public nuisance and crime and disorder and that showed photographs
of many cars parked on pavements and in residential areas and
generally causing an obstruction to local residents.
 

9)        
The objection by Councillor Mitchell can be seen at
Appendix F and raised similar concerns to those raised by
residents and local businesses.
 

10)     
The Police did not make a representation but had
agreed conditions with the Applicant, and confirmation of this and
their agreed conditions are shown at Appendix C.
 

11)     
The Applicant stated that theirs was a fairly new
business, but they had a combined experience over 30 years in the
entertainment industry.  As for the show
itself, the Panel was informed the AMA Fest is in its fourth year
and it's a celebration of Southern African music. Whilst they had
applied for a maximum capacity of 9,999 people, this was more due
to the licensing application limits and they believed the actual
attendance was likely to be around 7,000 people.  So far they had sold 2,000 tickets.  They confirmed they had agreed the conditions
proposed by Licensing Enforcement and had also agreed sound limits
with the Community Enforcement team.    The event was to be for adults only
with tickets only available to buy online.  A Challenge 25 scheme would be in operation
throughout the event, including at the bars and
entrance.  They would be doing enhanced
searches at the entrance and would turn people away at the door if
necessary, and to that end they would also have a welfare team
available to look after anyone refused entry.  They have a zero drugs policy and will have
amnesty bins available that they will hand over to the
Police.
 

12)     
They informed the Panel they have been speaking to
SAG and attended twp meetings with them
so far, and they informed the Panel that SAG were happy with the
event.  They had also liaised with
Spelthorne Council as the event would spill over into their area as
well, and they said no concerns had been raised.
 

13)     
They addressed three main areas of concern from
residents, which they broke down as traffic management, ASB and
wildlife protection.   They
informed the Panel they had submitted a traffic management order to
the Council, although this and the Applicant’s ESMP had not
been provided to the Licensing Authority in support of the
application and therefore this information was not before the
Panel.  The Applicant explained their
event was a no parking event, and their traffic plans included
temporary road closures, a one-way system on certain roads,
restricted access to some roads to residents only, shuttle buses
from Feltham railway station and Hatton Cross underground station,
“no traffic” signs and the ability to move
vehicles.  With respect to the shuttle
buses, they would have 8 coaches running from each of Felltham and
Hatton Cross stations to the event. 
They acknowledged in response to questions that there were other
stations that people could use, but Feltham and Hatton Cross were
the only two where they had laid on coaches and therefore people
using other stations would need to make their own arrangements to
get to and from the station to the event.  They anticipated that around 35% of attendees
would arrive by cab.   With respect
to Challenge Road, where there are a number of industrial units,
the Applicant stated this would not be open to the public or
attendees on the day, so only businesses, artists and production
staff would be able to use that road. 
 

14)     
With respect to animal welfare, the Panel was
informed the Applicant had been working with a private
company, Greenspace 360, which also works for
the Council to look after its parks, to advise on animal
welfare.  They say they had been advised
the event would not have any impact on the wildlife in the park.
They would also be fencing off the lake to avoid anyone going in
there.
 

15)     
Regarding the event itself, they were expecting
around 7,000 people and the Applicant later stated that their
calculations on the flow of people leaving the Premises at the end
of the event was based on an attendance of 7,000 people.
 

16)     
They stated they would have around 130 SIA staff and
around 20-30 stewards to deal with any ASB outside of the event, as
well as 5 dog units, and 25 response teams.  They would also be talking to the Police to see
what resources they wouldll have in the
area during the day.   There would
also be SIA staff and stewards at Feltham and Hatton Cross stations
to assist attendees and they would also have stewards on the
coaches.
 
 

17)     
The Applicant stated that they had now agreed
conditions with the Licensing Enforcement Team and Community
Enforcement Team, which included provisions regarding the ESMP and
noise levels for the event.  They would
also have an email address and phone number that local residents
can use to contact them if there are any issues. 
 

18)     
Regarding noise levels, they stated they will have 1
main stage and 2 smaller stages, with the smaller stages under
cover, and they would monitor sound levels at different spots
around the Premises.
 

19)     
Their plans were to have 3 bar areas and 1 catering
area, with caterers expected to bring all their relevant
paperwork/certification in relation to their food services, and
they would be shut down if they did not have this.  They would be providing water bowsers and the bars
would have single use plastic cups for the public.  Details were also provided as to the toilet and
medical provision at the event.
 

20)     
As for egress from the site, the Applicant said they
expected the event to finish at 22:00 but had applied for a later
termination time for licensable activities and closing time to
allow for any slippage during the day. 
They were not planning to do a hard push out at the end of the
event in order to allow people to stagger their departure, and they
wouldll have coaches ready to take
people back to Feltham and Hatton Cross stations.  They would also be advising people to book cabs in
advance. They estimated it would take one hour and 45 minutes to
clear all the people, based on an attendance of 7,000
people. 
 

21)     
Regarding the potential for ASB at the end of the
event, the Applicant stated they would have ASB teams in cars to
follow larger groups of people leaving the event and they would
also move up to 50% of the stewards to outside the event to ensure
there is no problem.
 

22)     
In response to questioning from the Panel and other
objectors, the Applicant stated that there would be a 2-3 day build
time, and similar time to remove the equipment and
stages.  They also planned to have some
smaller shuttle buses available during the event in case people
wanted to leave early.  With regard to
their plan for the event to finish at 22:00, the Applicant stated
that they would be happy to reduce a termination time for the
provision of live music, recorded music, dance and items of a
similar description to 22:30.  With
regard to the termination time for the supply of alcohol, the
Applicant said that sometimes having the bars open helped to hold
people in the event space for a while longer, which also helped
with the gradual egress of people.  This
would also enable people to avoid any last-minute binge
drinking.  Similarly, they were keen to
retain the event closure time to 23:30 to help avoid any hard push
out.
 

23)     
They acknowledged the traffic issues caused at one
of their previous events held at Bishops Stortford, for which a
newspaper article is shown at Appendix B1 and stated that a train
strike had been called for that weekend so the arrangements they
made to shuttle people from nearby train stations did not work and
it left most people driving to the event.
 

24)     
The objectors reiterated their concerns at the
hearing, including their view that the Premises was an entirely
unsuitable venue to hold an event of this nature given its distance
from nearby train stations, the low frequency of a bus service, the
proximity to the residential area, concerns over traffic and access
to the business park. Specific concerns were again raised about the
impact on wildlife in the Premises and the risk of damage to the
clay cap in the Premises.  The Applicant
reiterated the plans they had submitted to deal with the traffic
concerns and movement of people from the train stations to the
event, and that they had been advised the 1-day event would not
hurt the wildlife.  As to any potential
danger to the clay cap, they said they did not think this would be
a problem as very few heavy vehicles would be on the site and they
had run other events at other venues where there were no
issues.
 

25)     
An issue was raised about the potential impact the
traffic management plan would have on the 117 bus route that goes
through the area, and the Panel was informed that they were still
waiting for a response from Transport for London in relation to
that point.  It may be the position of
certain bus stops may be moved on the day.  It was also recognised the imposition of a 1-way
route on certain roads may delay journeys in the area on that
day.
 

26)     
Another issue that arose was the potential impact on
those at the nearby HMP Feltham Prison and Young Offender
Institute.  The Applicant stated they
had attempted to contact the Prison Governor but were having a
difficult time contacting them, with only a single letter received
in response so far.  They stated this
was one of the first things they had seen when visiting the site
and it was also a concern to the Police but the noise should reduce
sufficiently between the distance to the prison so that it should
not cause a nuisance.
 

27)     
With regard to the responsible authorities, both
stated they had made representations and were present as they did
not get a timely response from the Applicant to their
correspondence and proposals for suggested conditions.  Both confirmed that they had now agreed conditions
with the Applicant, although it was again noted that the Panel were
not assisted by the Applicant’s failure to provide copies of
their draft ESMP and other plans as part of their licence
application.
 

28)     
In relation to the Licensing Enforcement
Team’s proposed conditions, this included requirements to
provide a draft and final ESMP to the SAG 2 months and 1 month,
respectively, before the event, which would not now be possible as
there was less than a month to go before the event.  The Panel noted a similar issue with the timing
for the provision of the ESMP condition agreed with the Police, and
therefore this was something the Panel noted they would need to
review if they decided to grant a licence.  Mr Hennessy also confirmed his team would be
attending and monitoring the event on the day, if a licence was
granted, to ensure compliance with any licence.
 

29)     
Mr Blackford for the Community Safety team confirmed
they would have acoustic monitoring on site and would be monitoring
sounds levels, both high and low frequencies, during the
day.
 
 
 
Decision
 

30)     
The Panel noted the considerable local opposition to
this application and the concerns raised by them, as well as
Councillor Mitchell and the responsible authorities.

 

31)     
In considering the application and representations,
the Panel considered the Statutory Guidance which
states:

 

“Public Nuisance

2.15   The 2003 Act enables licensing
authorities and responsible authorities, through representations,
to consider what constitutes public nuisance and what is
appropriate to prevent it in terms of conditions attached to
specific premises licences and club premises certificates. It is
therefore important that in considering the promotion of this
licensing objective, licensing authorities and responsible
authorities focus on the effect of the licensable activities at the
specific premises on persons living and working (including those
carrying on business) in the area around the premises which may be
disproportionate and unreasonable. The issues will mainly concern
noise nuisance, light pollution, noxious smells and litter.

 

2.19    Where applications have
given rise to representations, any appropriate conditions should
normally focus on the most sensitive periods. For example, the most
sensitive period for people being disturbed by unreasonably loud
music is at night and into the early morning when residents in
adjacent properties may be attempting to go to sleep or are
sleeping. This is why there is still a need for a licence for
performances of live music between 11 pm and 8 am. In certain
circumstances, conditions relating to noise emanating from the
premises may also be appropriate to address any disturbance
anticipated as customers enter and leave.”

 

32)     
The Panel noted that this was a one-day event, with
an expected attendance of no more than 7,000 people (excluding
event staff), and the calculations for the egress from the site had
been calculated based on that number.   The application also came with a number of
proposed licensing conditions covering various matters including
production of an ESMP, liaising with the SAG, a crowd management
plan, use of the Challenge 25 scheme, the event to be restricted to
adults only, drugs and search policy, refusing entry to people who
appear drunk or intoxicated, fencing around the Premises, staff
training for those involved in selling alcohol, no alcohol to be
brought on to or removed from the Premises, noise monitoring, a
resident contact line during the event and the build and de-rig for
the same, and a waste and litter plan. 
Other conditions also required a ticket manifest to be given to the
Police or Licensing Authority on request, and the Applicant had
also provided details of a traffic management plan they had
submitted, as well as plans to have coaches to transfer people to
and from Feltham or Hatton Cross stations to the event.   Whilst the Panel was informed the Applicant
expected around a third of attendees to book a cab, this could not
be confirmed, and so there was a risk more people may seek to drive
to the event, even though it was to be a no-parking event, but
restrictions to residential roads to residents only, should help to
mitigate this risk.

 

33)     
The Police, Licensing Enforcement and Community
Enforcement, who the Panel should look to as the main sources of
advice on crime and disorder, licensing issues and noise nuisance,
had all also agreed conditions with the Applicant, to address their
concerns.  This included production of
an ESMP and maximum noise limits over a 15-minute
period.  The Panel also heard that if a
licence was granted, noise and enforcement of the licence would be
monitored during the event.  Those
conditions required the Applicant to produce a draft/final ESMP at
timescales that were no longer achievable, but the Panel considered
a final ESMP did need to be produced before any event proceeds, so
if a licence was granted, the Panel would expect this to be done
within a revised timetable.
 

34)     
The objectors had raised a number of concerns both
in their representations and questions to the Applicant, that the
Panel took into consideration.  With
respect to issues regarding public nuisance, including noise and
the impact on traffic of potentially thousands of people attending,
the Panel noted the Applicant’s proposals to address the same
as set out in their application and as presented to the Panel, such
as the traffic management plan and stewarding of the
event.  The Panel also noted the noise
limits agreed for the event, and that the Licensing Enforcement and
Community Enforcement Teams would be monitoring the
event. 
 

35)     
The Panel considered the potential effect on the
wildlife at the park, and was informed by the Applicant that they
had been advised the 1-day event would not have any
impact. 
 

36)     
The Panel noted that the Applicant expected the
event to attract around 7,000 people, and with the egress of people
based on that figure, the Panel considered it sensible for any
event to be limited to that number of attendees, excluding event
staff, to ensure public safety, as well as to mitigate against the
risk of public nuisance and crime and disorder by
attendees.
 

37)     
The Applicant planned for the event to finish at
22:00 but had sought a later time to allow for any
slippage.   In relation to the
licensing for the playing of live music, recorded music dance or
anything of a similar nature, the Applicant stated that they would
be happy to reduce the termination time to 22:30, which the Panel
considered to be sensible.
 

38)     
With respect to the supply of alcohol, there was
some discussion about reducing the termination time to 22:30 as
well.  The Panel considered that
alongside the need to allow people to safely leave the site, and
ideally to stagger that egress where possible, and so was minded to
keep the termination time to 23:00 in order to assist with a
gradual and safer egress from the site.   For the same reason, the Panel did not
consider any changes needed to be made to the closing time for the
event.
 

39)     
Following consideration of the conditions proposed
by the Applicant, along with those agreed with the Police,
Licensing Enforcement and Community Enforcement, the Panel noted
there was some overlap of some of these conditions, and some
conditions would need to be amended to reflect any amended
termination times for licensable activities, to comply with
requirements to provide a final ESMP, or to combine elements of
similar proposed / agreed conditions.
 

40)     
If all of those measures and conditions were taken
together, a traffic management plan approved, noise levels
monitored and adherence to the licence conditions complied with,
the Panel was of the view that the application, as amended for the
reasons set out above, would satisfy the licensing
objectives. 
 

41)     
The Panel therefore decided to GRANT the
premises licence for the following licensing activities, hours of
operation and with the following conditions (amended /added
conditions are shown underlined for the purposes of highlighting
only in this Decision):

 

Supply of alcohol for consumption on
& off the premises:
Saturday: 12:00 to 23:00
 

Provision of live music (indoors and
outdoors):
Saturday: 12:00 to 22:30

 

Provision of recorded music (indoors and
outdoors):
Saturday: 12:00 to 22:30

 

Performance of dance (indoors and
outdoors):
Saturday: 12:00 to 22:30

 

Anything of a similar description (to
live music, recorded music or the performance of dance) (indoors
and outdoors):
Saturday: 12:00 to 22:30

 

Opening hours of the premises:
Saturday: 11:00 to 23:30
 
Conditions
 
1.        
This Premises Licence is limited to authorise Licensable Activity
for up to 1 event with a maximum capacity of 7,000 people
(excluding event staff). Time sensitive
2.        
Local residents and business’ will be given at least 10
working days notice of upcoming event. The
method(s) of
communication and the areas identified as being local shall be
agreed with the SAG.
3.        
The Premises Licence Holder shall work in partnership with SAG to
ensure events are planned to take place safely and successfully.
4.        
The Premises Licence Holder shall ensure a member of the management
team or persons from the management team attend SAG Meetingsto
update participants upon progress throughout the planning
process.
5.        
The Premises Licence Holder shall appoint a member of the
management team to prepare and implement the plans included in the
Event SafetyManagement Plan (ESMP).
6.        
The first draft of the ESMP shall be presented to SAG for
consideration and discussion no later than 1 months prior to the
first event day.
7.        
The finalversion of theESMP willbe made available to the Licensing
Authority and Responsible Authorities andpublished by 23:59 on
15th August 2024and is subject to the approvalby the
Licencing Authority as advisedby the SAGand the Responsible
Authorities. Should changesto the ESMPbe requiredafter thisdate
they willbe considered for approvalby the Licensing Authority.
8.        
The contentsof theESMP shallbe fully compliedwith and shallconvert toa conditionof
theLicence onreceipt ofthe approval in writing from the Licensing
Authority.
9.        
A debrief meeting will be undertaken with the SAG when required by
the SAG.
10.    
Upon request authorised Enforcement officers of the Responsible
Authorities onduty inthat capacity of the LicencingAuthority,
Environmental Health Team, thePolice andthe Fire Service mustbe
providedwith security passes for full andfree access atall times
toeach and every part ofthe licensed area.
11.    
An email address published on the event website will be available
to enable local residents, local businesses and stakeholders to
request information about the event. The ESMP shall contain but not
be limited to the following:-

•          
Drugs policy;

•        
The reduction of crime and disruption of
the supply and possession of drugs and
illegal substances from inside and outside the venue

•          
Alcohol policy, including the
responsible sale and supply of alcohol;

•          
CCTV plan;

•          
Command, control and communication
plan;

•          
Crime prevention/ reduction
plan;

•          
Crowd management plan;

•        
Crowd safety

•        
Regulation of the number of persons attending the event at any one
time

•        
Stewarding of the event from inside and outside the venue

•          
Fire safety management plan;

•          
Food safety management plan;

•          
Health and safety risk
assessments;

•          
Lighting Plan;

•          
Major incident plan;

•        
Procedures in the event of an emergency

•          
Medical and welfare plan;

•          
Noise management plan;

•          
Production schedule;

•          
Sanitary facilities plan;

•          
Security and stewarding operational
plan;

•          
Access and Egress Plan;

•          
Site plan (gridded with clear RV points
for speedy access);

•          
Under 18-year olds Policy;

•          
Ticket sales and entry policy;

•          
Trader information and management
plan;

•          
Transport and Traffic management
plan;

•          
Venues plan;

•          
Sanitation, waste and Litter
plan;

•          
Water safety plan;

•          
Schedule of key dates;

•          
Adverse weather
plan.

•          
The welfare of persons working at the
event site during the build up,
breakdown and open period of the event.

•          
Missing persons, vulnerable persons and childrens safety;

•          
The provision of first aid;

•          
Accident reporting procedures;

•          
The control of noise and the prevention of public
nuisance;

•          
The use of pyrotechnics and special effects

•          
The safety of temporary structures and amusements.

•          
Provision of facilities for disabled persons;

•          
The structure for the operational management of the event,
including the composition and functions of the event liaison
team

•          
The Accommodation figure of 7,000 is agreed, and the methods of
reaching such a figure shall be discussed.
 

12.    
The ESMP shall contain detailed proposals for each event in
policies and plans to promote all the licensingobjectives ofpublic
safety,prevention ofcrime disorder,prevention ofpublic nuisance,
protectionof childrenfrom harm.The ESMPshall bemade upof
thefollowing documentation, separated into specificchapters
covering theproposed plan and control measuresfor theevent:

•          
Alcohol and Drug Management Plan; Command, Control and
Communications Plan;

•          
Fire Safety Management Plan;

•          
Major Incident Plan;

•          
Medical and Welfare Planfor members ofthe public attendingthe event
and staff working at the event;

•          
Noise Management Plan;

•          
Sanitary Facilities Plan;

•          
Security and Stewarding Operational Plan;

•          
Site Plan; Ticket and Entry
Policy;

•          
Trader Information Management Plan;

•          
Traffic and Transport Management Plan;

•          
Waste Management Plan;

•          
Water Supply Plan;

•          
Adverse Weather Plan;

•          
Schedule of Key Dates. Crowd Management Plan (To
include Crime Prevention/Reduction, Crowd Dynamics and Ticket and
Entry Policy

 

13.   
The premiseslicence holder,or their appointedrepresentative,
shallpresent, byoral andwritten presentation,the finalESMP tothe
LondonBorough ofHounslow’s SafetyAdvisory Groupno later
than23:59 on 15th August 2024, or by such
other time as may be agreed between the SAG and the
Applicant.

 

14.    
No major changes will be made to the ESMP, any minor
changes will be updated to the local authority as soon as possible.
Following the circulation of the final ESMP in accordance with
condition 7, the premises licence holder, or an agent on behalf of
and under the authority of the premises licence holder, shall
consult with all responsible authorities and shall take due account
of any representations made by a responsible authority regarding
the content of the ESMP documents.
 

15.    
A Crowd Management Plan and an Access and Egress Plan shall
be drawn up in agreement with the SAG. These
plans shall be implemented whilst licensable activities are taking
place and until 30 minutes after the premises close.
16.    
A Crime Prevention/Reduction plan for the event will
be prepared by the Premises Licence Holder and submitted as part of
the planning process. It will focus upon reducing criminal activity
within the event footprint and working in partnership with the
Police.
17.    
The numbers and deployment of
on-site and off-site Security personnel (SIA) and Stewards shall be
agreed with SAG prior to the event and
included in the final ESMP.
18.    
Representative from security company shall attend
event liaison team meetings.
19.    
A Drugs Policy and a Search
Policy shall be drawn up in agreement with the SAG. This shall be
implemented whilst the premises are open for licensable
activities.
20.    
Prior notification that the
event organisers operate a strictly no drugs policy shall be
provided to ticket holders, including details of the bag policy for
that event (as agreed with the SAG). The drugs policy will not be
made available to members of the public to uphold the security of
the site.
21.    
A record of all persons detained in the Enhanced
Search Tent, any quantities of drugs found on their person,
their name, address and date of birth (as much as
can reasonably be obtained) is to be kept and sent to the Police
licensing officers upon request.
22.    
Notices shall be displayed at
all entrances to the event site declaring that individuals found to
be in possession of illegal drugs and or prohibited items shall be
removed from the event.
23.    
The Premises Licence Holder
shall have the right to refuse entry to any unauthorised/disorderly
person or any person not complying with the conditions of
entry.
24.    
Anyone who appears to be drunk
or intoxicated shall not be allowed entry to the event
site.
25.    
A designated member of staff shall be responsible
for the emptying and packaging of amnesty bins in the presence of
the Police officers, this person shall identify themselves to the
Police at event control at the start and conclusion of the
event.
26.    
A fence will be erected around the perimeter of the
event as shown on the site plan and constantly monitored by
security staff during the event.
27.    
Whilst the premises are authorised to sell alcohol,
there shall be a personal licence holder on duty at all
times.
28.    
All staff members engaged, or to be engaged, in
selling alcohol on the premises shall receive full training
pertinent to the Licensing Act, specifically in
regard to age restricted sales, and the refusal of sales to persons
believed to be under the influence of alcohol or drugs.
29.    
All such training is to be
fully documented and signed by not only the employee but the person
delivering the training. Training records
shall be kept at the premises and made available upon request to
either Police Officers or an authorised officer of the Licensing
Authority.
30.    
A Challenge 25 proof of age scheme shall be operated at each bar on
the premises where the only acceptable forms of identification are
recognised photographic identification cards, such as a driving
licence, passport or proof of age card with the PASS Hologram.
31.    
Signage advertising the aforementioned proof
of age scheme shall beprominently displayed at each bar with a
particular emphasis on the alcohol display area and service
area.
32.    
Each barshall havea recorddetailing all
refused salesof alcohol.The record should include the date andtime
ofthe refusedsale and thename of themember ofstaff who refused the
sale.The recordshall be available forinspection at thebar bythe
Policeor an authorised officer of theLicensing Authority at all
times whilst the site isoperational.
33.    
No alcoholic drinks shall be permitted to
leave the perimeter of the site. Off sales for the purpose of this
licence shall be contained within the licensed site.
34.    
Customers shall not be permitted to bring
alcohol on site and may only consume alcohol which has been
purchased from the premises.
35.    
Unless otherwise agreed with the
Licencing Authority, the total number of people to
be accommodated for the purposes of this
licence at the event site at any one time shall not be more than
7,000 (this figure includes ticket holders and guests but excludes
all security staff, contractors, performers and
employees).
36.    
The ticket manifest must be
sent or shown to the Police and Licencing Authority upon
request.
37.    
The occupancy levels of the
marquee/tented structures within the licensed site will be
continually monitored and will not exceed the capacities specified
in the final ESMP agreed through the SAG process.

38.    
The event will have clear
conditions of entry as follows – 
“No glass bottles, no alcohol shall be brought onto site, no
illegal drugs or prohibited highs, no weapons of any kind, or
anti-social behaviour will be tolerated, and the organisers reserve
the right to refuse admission.”
39.    
The Licence Holder will
operate an Event Liaison Team on site. This will consist of key
people within the event including first aid, the Police, security,
event managers, Licencing Authority and health and safety
representatives. This team will meet at regular intervals during
the event to review the event and make any agreed changes
needed.
40.    
There shall be a central
control point on site within the licensed premises at which the
Premises Licence Holder or their nominated representative shall be
available. A radio and a working telephone for contacting the
emergency services shall be installed. The number shall be made
known to all members of SAG. The central control point shall be
manned at all times by a person capable of communicating with the
emergency services.
41.    
Free potable water shall be
freely available. Empty plastic bottles shall be permitted into the
site for drinking water.
42.    
The Licence Holder will
provide a welfare/chill out space on the site and a vulnerable
persons’ policy will be in place for those who may need
assistance.
43.    
The Premises Licence Holder
shall engage an event safety officer to oversee the build, live
event and derig. His duties will include but not be limited to the
following:

•     
Assessment of contractors and their safety
documentation prior to their arrival on site;

•     
The undertaking of site and task specific
risk assessments;

•     
Sign off Policy for temporary installations by
contractors;

•     
Checks relating to integrity of temporary structures
by independent structural engineers;

•     
Protection of audience and staff from
noise;

•     
Installation of appropriate front of stage
barriers;

•     
Adherence to food hygiene standards;

•     
Safe installation and operation of generators and
temporary power supplies;

•     
Designated access routes and trackway roads around
the site perimeter;

•     
Appropriately illuminated signage above
exits;

•     
Clear demarcation of specific hazards through
highlighting and signage;

•     
Adequate provision of medical facilities on site as
documented in the Medical and Welfare Plan;

•     
Appropriate provision of firefighting equipment
throughout the site in accordance with Fire Safety Management
Plan;

•     
Appropriate provision for people with specific needs
including accessible viewing platforms and sanitary
provision;

•     
Provision of a crowd management plan including
arrangements for safe ingress, circulation, egress and dispersal of
audience members;

•     
Assessment of occupancy levels of marquees and
tented structures within the licence site throughout the event to
ensure agreed capacities are not exceeded;
 
44.    
No glass drinks containers or
serve ware shall be allowed within the arena.
45.    
A suitably qualified and experienced acoustic consultant will be
appointed by the Premises Licence Holder and
willprepare a noise management plan (NMP) aspart of the ESMP to
monitor,assess and manage on and off-site noise at the event. The
agreed NMP willbe implemented by the PremisesLicence Holder at each
event.
46.    
The Premises LicenceHolder shallhave itsown acoustic consultant,who
shall at regular intervals,take noise
measurement readingsboth withinthe perimeterfence andat thepoints
agreedwith theCouncil’s noiseofficer, outside theperimeter
fence toensure noiselevels are compliedwith atthe event.A contact
nameand thedetails ofthe PremisesLicence Holder’s
acousticconsultant on dutyon theday ofthe event shallbe providedto
the Council’snoise officer.
47.    
The Premises Licence Holder’s acoustic consultant shallbe in
controlof noiselevels throughoutthe event and shall operate
independently ofthe DJand artiste in all musicareas within the licensed site. No performanceshall causenoise
nuisance andthe Premises Licence Holder shall actupon anyreasonable
requests from the Council’s noise officer or its own acoustic
consultant during the event, including but not limited to the
reduction of the sound level.
48.    
Complaints concerning noise will be investigated bythe Premises
Licence Holder’s appointed acoustic
consultant during the event and measurementswill be taken to ensure
compliance with musicnoise limits.
49.    
The noise sensitive monitoring positions
shall be agreed with the Council’s noise officer and inserted
in the Noise Management Plan.
50.    
The details of all complaints received, actions taken, and
measurements made in response to complaints of music noise
will be recorded and provided to the Licencing
Authority as part of the acoustic consultant’s post-event
report which shall be provided within 1 month following the
event.
51.    
There shall be a close down schedule of
licensable activity timings so that close down is phased to
ensure closure before the
terminal hour of licensable activity.
52.    
The Premises Licence Holder will work closely with
suppliers to minimise disruption to local residents from
the event and will ensure that the event production
schedule specifies deliveries/collections from the site between
08:00 and 21:00 where possible.
53.    
The Premises Licence Holder
shall appoint an experienced transport and traffic consultant to
develop an appropriate Transport and Traffic Management Plan
including but not limited to the modelling of methods of attendance
and egress, public transport, queueing, associated staffing
deployment, signage, route direction/closures to facilitate the
safe egress/ingress around the event whilst ensuring the disruption
is kept to a minimum to local traffic and providing advanced
warnings of potential disruption. The Transport and Traffic
Management Plan shall be agreed with SAG and included in the final
ESMP.
54.    
Key points of the Transport and Traffic Management
Plan will be made available to ticket holders and on the
Event website.
55.    
A resident contact telephone line to contact the
site management team will be operated during the build,
event and derig. The operational hours will be 08.00
– 20.00hrs during build and de-rig and 09.00 – 00.00
hrs during the live event. In addition, an email address will be
available on the event organiser’s website to contact the
site.
56.    
A Waste and Litter Plan shall
be provided which will include measures for the clearance of litter
both inside the site and in a designated area outside the site.
Such plan shall be agreed with SAG and included in the final
ESMP.
57.    
An Access and Egress Plan shall be provided which
will contain measures to mitigate nuisance and anti-social
behaviour which may be caused by the arrival and departure of the
audience. Such plan shall be agreed by SAG and included in the
final ESMP.
58.    
Any events held under this licence that shall be for persons aged
18 and over will be advertised in advance as
such.
59.    
All relevant securitypersonnel willenforce the age policy
byrequiring adequate identification (an ID bearingthe PASS
hologram, photographic drivinglicence or a passport)where there is
anydoubt as to the age of the ticket holder.
60.    
The event conditions of entry and the
procedures for safeguarding any persons under the age of 18 who are
refused entry will be contained in the ESMP.
61.    
The event will operate a Challenge 25 Policy
which will be fully referenced in the ESMP.
62.    
The premises licence holder shall providethis Authoritywith contact
details at least five days prior to the event of
person(s) in control of the site, who can be contacted should any
issues arise prior to the event, noise monitoring locations shall
be pre-agreed in writing. The manager/ DPS will regularly monitor
regulated entertainment (when provided), throughout its duration
and will record in writing the outcome of these checks and any
action taken. The volume of the music is to be reduced if, when
undertaking the checks, the music noise level exceeds the agreed
level
63.    
The Premises Licenceholder willundertake afull anddetailed
consultationwith eachof the responsible authorities. This
consultation will take place through a Multi-Agency Planning Group,
theSafety AdvisoryGroup (SAG),chaired bythe LondonBorough of
Hounslowin thelead upto the event.

An initialEvent SafetyManagement Plan(ESMP) (firstdraft) shallbe
madeavailable tothe Licensing Authorityat least90 daysprior tothe
commencementof theevent periodthat willinclude any
additionalinformation orimprovements identifiedand agreedfrom
theprevious event’smulti-agency debrief.
64.    
The premises licence holder shall ensure that there
is no live or recorded music audible at the pre-agreed noise
monitoring locations after 22:30 on any day.
65.      
A Noise Management Plan (NMP) to be
prepared by a designated Consultant (as defined in the Noise Council's "Code of
Practice on Environmental Noise Control at Concerts") for each
event/production setting out the steps they will take to minimise
noise and disturbance and be submitted to the London Borough of
Hounslow Environmental Health and Enforcement Officers.
66.      
Noise from each event/production shall at
no time exceed 65dB(A)Leq over a 15 minute period at any noise
sensitive premises ("NSP") as agreed in consultation with London
Borough of Hounslow Enforcement Officers before 22:30 on any
day.
67.      
The music
noise level shall not
exceed 85dB(C)Leq over a 15
minute period at any noise sensitive premises before 22:30 on any day.
68.    
The Noise Management Plan will include a procedure
for receiving complaints and taking action to investigate them,
where necessary, to achieve the limits set out in any condition(s).
This will include publicity of a contact number for the public to
make complaints. Details of all complaints received and resolution
actions undertaken are to be shared with London Borough of Hounslow
Environmental Health and Enforcement Officers.
69.    
The designated noise consultant:
a.   
Must engage directly with London Borough of Hounslow
Environmental Health and Enforcement Officers a to an
event/production in order to discuss the submitted Noise Management
Plan and to agree suitable sound levels and monitoring
locations;
b.   
Must be competent to monitor noise;
c.    
The Noise Consultant must be able to provide London
Borough of Hounslow Enforcement Officers with an up-to-date
calibration certificate for all noise meters used according to
BS7580: 1997 at all events.  Sound level meters must achieve a
minimum specification of a Type 1 grade instrument according to BS
EN 60651: 1994.
d.   
Provide sufficient staff on-site to administer the
Noise Management Plan Protocols;
e.   
Have the authority to control sound levels across
site throughout the Event to ensure compliance with any noise
conditions;  
f.     
Store noise monitoring records for inspection
purposes and to share these with London Borough of Hounslow
Environmental Health and Enforcement Officers as
required;
g.   
In the event that agreed levels are not maintained,
additional written and/or verbal instructions, advice or
recommendations issued by the London Borough of Hounslow
Environmental Health and Enforcement Officers prior to and during
the event for noise control measures should immediately be
implemented to prevent further nuisance.
h.     
Provide a Post Event Report detailing noise
monitoring undertaken for the duration of the event, details of
complaints received and actions taken to be submitted within 28
days of close of the Event to the London Borough of Hounslow
Environmental Health and Enforcement Officers.
70.    
A letter drop with event details (including
complaints contact number) be completed to nearby residential
properties within approx. 500m radius of the site (Nearby
properties on Ashford Road, All properties North of Feltham Road
B377 up to the roundabout at Clockhouse
Lane B3003, Properties to the East of Clockhouse Lane from Roundabout j/w Feltham Road up
to the railway bridge).
 
 

Right to Appeal
 

42)     
Any party aggrieved with the decision of the
Licensing Panel on one or more grounds set out in schedule 5 of
Licensing Act 2003 may appeal to the local Magistrate’s Court
within 21 days of notification of this decision.