OD/26/07 Housing Services Contract Tenant Satisfaction Measures

July 7, 2026 Officer Decision (Officer) Approved View on council website
Full council record

Purpose

An open procurement process using Suffolk e-sourcing was completed for the services of a skilled and experienced research and benchmarking firm to provide Tenant Satisfaction Measures services for Ipswich Borough Council’s Housing Services. 

The decision was taken to award the contract to Acuity Research & Practice Ltd with a value of £44,605.00 and an initial contract term of 12-months with 2x 12-month extension funded from existing budgets. 

The overall tender was evaluated on selection criteria of 60% price and 40% quality.

Decision

To award the contract to Acuity Research & Practice Ltd.

Reason:

The successful contractor provided the most advantageous tender and was able to demonstrate they have the technical and specific experience to provide the necessary works.

Supporting Documents

OD-26-07 Housing Services Contract Tenant Satisfaction Measures.pdf

Details

OutcomeRecommendations Approved
Decision date7 Jul 2026