Purpose

A report seeking approval to a
revised implementation plan and timetable for the new Housing
Management System (CX) for Homes and Neighbourhoods. The revised
plan is seeking approval for additional budget of £1,279,603
for the preferred option to be delivered within an 18 month period
with best endeavours to complete within 12 months. The two options
proposed by officers are:
 
Option One: Continue to implement Civica
Cx (extending project by 12 months to
approx. November/December 2024). Total cost:
£965,990.82.
 
Option Two: (Preferred) Continue to implement Civica Cx (extending
project by 18 months to approx. May/June 2024). Total cost:
£1,279,602.82.
 
Officers have consulted with the Homes and
Neighbourhoods Improvement Board (HNIB) in relation to the options
identified within the stocktake. HNIB also includes the Chair of
the Tenant Voice Panel. All parties believed officers should not
continue to explore procuring an alternative IT system, and that it
would be preferable for Option Two to be progressed.
 
The HNIB has nominated a Board member as a
'critical friend’ for this project who continues to provide
officers with on-going support and advice.
As part of the review, officers have consulted
with several organisations (including other Local Authorities and
Housing Associations) to gather their feedback and experience in
relation to the implementation of Cx
and continue to engage with some of these to share learning and
best practice.

Content

RESOLVED – That authority be
given to continue with the implementation of Civica Cx and to extend
the delivery timetable by eighteen months to approximately
September 2025 with an additional budget of £1,279,602.82
capital, funded from the Housing Revenue Account.