Contract award of Contact Centre System
May 9, 2024 Head of Access Strategy & Delivery, Head of Technology (Officer) Approved View on council websiteFull council record
Purpose
There is a need to award a
new contract for our contact centre system to continue to receive
support, maintenance and functionality of the system.
Content
Maintain support,
maintenance, and the contact centre system with Netcall through a
new contract.
Netcall is a mature on-premise
solution, that will enable us to deliver on our future ambitions of
our Technology Strategy and Access to Services Strategy.
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 9 May 2024 |