Purpose

Lancashire County Council has a legal obligation to publish a
complaints and customer feedback report on social care statutory
complaints on an annual basis. There are two statutory procedures,
both different: one for children and young people's social care
complaints and one for adult social care complaints.
 
A
benchmarking comparison of data from the Local Government and
Social Care Ombudsman is set out at Appendix 'A'.
 
The
statutory children's social care annual report on complaints and
feedback is set out at Appendix 'B'.
 
The
statutory adult social care annual report on complaints and
feedback is set out at Appendix 'C'.
 
The
non-statutory report on complaints made through the Corporate
Complaints Procedure, is set out at Appendix 'D'.

Content

The Cabinet approved the recommendation(s) as
set out in the report.