Purpose

Lancashire County Council has a legal obligation to publish a complaints and customer feedback report on social care statutory complaints on an annual basis. There are two statutory procedures, both different: one for children and young people's social care complaints and one for adult social care complaints. 

The Statutory Social Care Annual Report on Complaints and Customer Feedback is set out at Appendix 'A'. The report is divided into separate sections for both adult and children and young people's services. 

Decision

The Cabinet approved the recommendation(s) as set out in the report.