The Council's Web Presence and Customers' Digital Experience
March 9, 2023 Community, Cultural, and Corporate Services Scrutiny Committee (Committee) Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
The Community, Cultural, and Corporate Services Scrutiny Committee approved recommendations regarding the council's web presence and customers' digital experience on 09/03/2023. The committee noted updates on customer experience initiatives, including data and insight, the role of members, and digital interaction. The decision included plans for a Customer Experience Strategy, development of customer personas, and agreement on customer experience measures.
Full council record
Purpose
This report provides the Community, Cultural and Corporate Services Scrutiny Committee with key updates on areas of work linked to Customer Experience, including activity to improve the Customer Experience within Services, data and insight, the role Members play in understanding Customer Experience, and digital interaction.
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 9 Mar 2023 |