Communications / Digital Services: Update on The Council's Web Presence and Customers' Digital Experience
November 9, 2023 Community, Cultural, and Corporate Services Scrutiny Committee (Committee) Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
The Community, Cultural, and Corporate Services Scrutiny Committee approved recommendations on 09/11/2023 regarding the council's web presence and customer digital experience. The committee requested guidance on future updates and the potential value of a customer experience dashboard.
Full council record
Purpose
This report provides the Community, Cultural and Corporate Services Scrutiny Committee with key updates on areas of activity to improve the Customer Experience within Services, including digital and non-digital initiatives, within the wider organisational change context. The report will provide progress updates on the recommendations of the Committee from the previous report and presentation shared at the Committee meeting held on Thursday 9 March 2023.
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 9 Nov 2023 |